Legal
Privacy Policy
Last updated: February 2026
Data Controller
Snorri Oy (Aura Arctic Chalets)
Business ID: 3272467-9
Rytijärventie 91 c, 99800 Ivalo, Finland
Email: sales@aurachalets.fi
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent – For analytics and marketing cookies, and newsletter subscriptions.
- Contract – To process reservation requests and fulfill booking agreements.
- Legitimate Interest – For security, fraud prevention, and service improvement.
Categories of Personal Data
- Contact Information – Name, email address, phone number.
- Reservation Details – Preferred dates, guest count, chalet preferences, special requests.
- Technical Data – IP address, browser type, device information (with consent only).
- Usage Data – Pages visited, interaction patterns (with consent only).
Data Retention
We retain personal data only as long as necessary for the purposes outlined:
- Reservation inquiries: 2 years from last contact
- Completed bookings: 7 years for legal/tax purposes
- Analytics data: 26 months (if consent given)
- Cookie consent records: 2 years
Free Lapland Guide Sign-ups
When you request our free Lapland Guide, we store your email address, optional first name, the time and page of your sign-up, and the consent text you agreed to. We use this to send you the guide. If you also tick the separate marketing box, we may send you occasional news and offers. You can withdraw that consent at any time by replying to any email or writing to sales@aurachalets.fi. Guide sign-up data is kept separate from booking data and is deleted on request, or after 2 years without contact.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access – Request a copy of your personal data.
- Rectification – Request correction of inaccurate data.
- Erasure – Request deletion of your data ("right to be forgotten").
- Restriction – Request limitation of processing.
- Portability – Receive your data in a structured format.
- Objection – Object to processing based on legitimate interests.
- Withdraw Consent – Withdraw consent at any time for consent-based processing.
Contact & Complaints
To exercise your rights or for any privacy-related inquiries, contact us at:
You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu) if you believe your data protection rights have been violated.